Youth Hostels Association of India — misbehavior of the incharge officer

Address:11 Gita park society, behind gajaanan heights, darbar crossing, Manjalpur, Vadodara, 390011

Dear sir,
I am a regular trekker from youth hostel. I have been to previous treks. The people were quite cooperative in all terms.

My name is Shailee Patel,
Phone number [protected].
Incident program_ sarpass trek 2019
Batch No. 38
Reporting date 7th june
Series' of incident started - 8th June 2019

We reported on 8th June morning 4 o'clock, due to heavy traffic that the route from mcleodganj to kasol faced, we were stuck in 3 traffic jams. We left mcleodganj by 9.30 yet were late beacuse of that. We tried to call Yhai to inform, but no one responded.
Reaching here we were threatened to check out for no reason. On confronting he had no valid explainations other than using his age and position to keep our mouth shut.

The same day we when standing in line for going for acclimatization he unnecessarily raised the same topic pointing out us, and saying rude things.

We had our cultural programme the other day when he for no reasons insulted me in front of all again just picking up on me. He is having a biases on the basis of culture.

While for completing reporting procedures he asked us to get some documents and some things in orientation that we had. We were searching ATM and we got late by 5 mins. He asked me to sign that yellow form to terminate trek without even bothering to listen what was that were late by 5 minutes.

He inorder to have his impression as a strict personnel, he is misusing his power. He is doing Exploitation of students who come to YHAI camps. His personality
This is quite a pathetic experience. We were 12 people who entrolled for this trek and all o[censored]s are very disappointed. The person incharge Appa Rao from Andhra Pradesh has no manners how to talk to people. He treated us like we here prisoners facing sentence. He talks the way he wants, and gives threats to terminate the trek without genuine reasons, and giving other person opportunity of being heard. He acts abuses his power given to him by memorandum of YHAI. He is not a person suitable to serve this prestigious insitute beacuse this person is putting Yhai goodwill at stake. You should confirm from other people about his behaviour on call. As all the people who are here with us are unsatisfied with his behaviour. If this continues YHAI is no place for youth atleast.

We being youth are here to trek explore and enjoy. This is our Moto and yhai.
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Comments

YHAI is not a tour and travel company. Its an extremely strict organization, more of Military standards. If you are planning a trek/tour with YHAI and also looking for customer care and hospitality, well you are at wrong place and you have illogical expectations.
For all those reading this feedback, please be advised, you need to select an operator that suits your taste. Just because YHAI is cheaper people get on for booking and they don't even care to read the disclaimer and facts.
YHAI is a respectful organization, but it's not for tourists or casual people. 5 minutes fo delay that you had was too much, they have expelled people for being late for 30 seconds too. So next time please check before booking.

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    11 Gita park society, behind gajaanan heights, darbar crossing, Manjalpur, Vadodara, Manjalpur , Vadodara
    India
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