[Resolved] Yu Play Mobiles — After sale service not provided

Akki2391

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

Dear Sir,

I have bought YURREKA handset before 7-8 months ago. Last month, I came up with so many problem with handset hardware.

I have registered the complain to YU Support team and they have given promise to replace the device.

Since last one month, they are giving false promises that, My device will be delivered to me within 4-5 working days. I complained them so many times and got this response only.

Request you to look into this and help me to solve the issue as early as possible.

Thank You,
Akash Shah
Contact: [protected]

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Feb 18, 2016

Complaint marked as Resolved

Got the replacement after almost 2 month! Very bead and slow service Thanks Akash

YU Televentures customer support has been notified about the posted complaint.

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Comments

Akki2391

from Pune, Maharashtra

Dear Sir,

I got a call from mobile number [protected] at 12:42 PM on 3rd Feb 2016.

A lady on call, told me that she is calling from YU and YU will refund whole money for my phone.

For that, she asked my bank account details.

I don't know, whether it is fake call or legal.

Please notify this to YU also.

Thanks,
Akash

YU Support

from Gurgaon, Haryana

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

Akki2391

from Pune, Maharashtra

Again the customer care executive gave false promises.

Why are you not dispatching the phone?

Akki2391

from Pune, Maharashtra

Please dispatch the phone as early as possible.

N.Sivaraji

from Chennai, Tamil Nadu

Dear Sir,

Please find attached Invoice for your reference,
I have bought Yu Yuphoria (Buffed Steel) handset before 5-6 months ago, last month, i came up with so many problem with handset software / hardware.

Request you to look in to this and help me to solve the issue as early as possible.

Regards,

Sivaraj.N - [protected] ; [protected]

nupurrpatel

from Delhi, Delhi

Yuphoria Display and heating

Purchased yuphoria last year. Did complain for display problem and mobile heats at time of changing and continuous talk. Did send email but didn't get response yet. I don't want mobile now.. Give me money back as seen that problem occurs again within 1-2 month after resolution