Yu Televentures — wrong information provided by the service center regarding repair of phone

Address:	Gurgaon, Haryana
Website:	yu play god

I had purchased the yu yureka plus online about 2 years back, the phone was having the heating issue from day one but otherwise it was working ok, last month one problem occur that it got switched off and when i tried to start it, it was getting restarting again and again. Then i located ur nearby service center which was 35 km away from my house as ur company don't have any service center in distt panchkula haryana, i live in kalka & nearby service center is at sec 30c chandigarh (M/s abacus systems) i need to take leave from my office to visit ur service center, but the behaviour o[censored]r staff was very rude and unprofessional not only with me but with all the other customers also, first they refused to submit my set as their net was not working, they made me and other customers to wait for more than 30 mins, when they saw that many customers have accommodated then they submit our sets but even then the systems were not working, they made me wait for 4 hrs before telling that mother board of my phone need to be replaced & cost for the same will be[protected] rs which is almost equal to the cost of the new handset of same model, they also adviced me to buy the new phone instead of getting it repaired but i refused to do the same & took my phone back & got it checked by the pvt mechanic who told me that my phone is absolutely alright only battery need to be replaced & when i replaced the battery it started working & from last one month working ok, so i suggest u to kindly take strong against service staff as they r making fool of the public.