[Resolved] Yu Televentures — Yuphoria

Kailass

from Pune, Maharashtra

Address:	New Delhi, Delhi, 110028
Website:	www.yuplaygod.com

My name is Kailas Sanghavi from Pune Maharashtra.
I had YU Yuphoria mobile purchased in the month of July 2015. Due to some problem in device, I have submitted my mobile to Service center here in Pune. The service center people told me that as mobile is in warranty period, and they are not authorized to open YU mobile n service center, they will have t send mobile to direct company in New Delhi and Company will send replacement of this mobile within 45 days and they will send mobile by Courier at my address. Today almost it has been a period of 3 months I have not recd my device back. I called up the customer care and also continuously sending mails to them but I am always getting reply from them - they have forwarded my issue to concerned team and concerned team will send the mobile within 7-10 days, This is continuously happening since last 2 months and they have harassed me a lot. I am completely disturbed and fed up of this.I request you to help me and take severe action against this company.Please help me what should I do?YU has come to this stage that they don''t even have fear about Consumer Forum. Please help me. Thank you. My no, [protected]. Waiting for your reply.

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Complaint marked as Resolved

YU Televentures customer support has been notified about the posted complaint.

Feb 12, 2016

Updated by Kailass Thank you so much for the reply. I like to inform you that YU people do call us. But those people always gives same reply. We are working on your complaint. Pls wait for sometime. Wait for 10-15 days. Then they don't turn back. So I request you to draft them email to take QUICK action on this complaint as I am suffering from 3+ months.

Verified Support

Feb 15, 2016

YU Televentures Customer Care's response Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU

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Comments

Kailass

from Pune, Maharashtra

YU people have just only created my waybill number with Delhivery courier company since last 1 month. But no dispatch is being arranged from YU. My waybill no. is[protected]. Please take some serious action on this fraud company YU. It has harassed the customers a lot and only have a aim of making money. Not caring of customers and no after sales service. Those people even have come to this extent and not scared about Consumer courts or any legal action. On one of the call they told me Consumer form hamara kya bighad legi. Such companies really need severe actin. Sir/Mam whoever is reading this, please help me to get my device back or at leat ask YU people to send me DOA certificate. Thank you

Kailass

from Pune, Maharashtra

YU people always mail the same thing. Sorry for trouble. Since 3 months YU people have troubled and harassed me a lott. YU people call me with taking quick action. Just dont call with the excuse that my concern is in progress. Give us some time. 3+ months already passed.

Kailass

from Pune, Maharashtra

Hi Team. I am not getting any reply from YU televentures. please help me. Thank you

yuphoria

Third class phone