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Zaakpay.com — refund from irctc is not reflecting in my account

I have cancelled my tatkal waiting e-ticket.IRCTC is showing the status as refunded but amount is not reflecting in my account.please resolve this issue as soon as possible.the IRCTC is showing that it is refunded on 25th January but I have not got it till 29th . It is issue with your payment gateway.it is becoming troublesome to track this.please help me getting my money back.thank you
refund from irctc is not reflecting in my account
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Complaint Status


[Jan 30, 2019] Zaakpay.com customer support has been notified about the posted complaint.
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    Zaakpay.com
    Customer Care Service
    Customer satisfaction rating
    9%
    Complaints
    1250
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    0
    Resolved
    118
    Zaakpay.com Phone
    +91 11 3001 8008
    Zaakpay.com Address
    8A, DDA Pocket 1, Sector 7 Dwarka, New Delhi, Delhi, India - 110075
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