Zaakpay.com — refund from irctc is not reflecting in my account

I have cancelled my tatkal waiting e-ticket.IRCTC is showing the status as refunded but amount is not reflecting in my account.please resolve this issue as soon as possible.the IRCTC is showing that it is refunded on 25th January but I have not got it till 29th . It is issue with your payment gateway.it is becoming troublesome to track this.please help me getting my money back.thank you