Zaakpay.com — booked a train ticket in uts but transaction error, but account debited

Address:Bangalore, Karnataka, 560066

Hi, i booked season ticket in uts payment gateway. I got a confirmation from bank end which says amount has been debited and credited to payee zaakpay with transaction id [ending 860]. But gateway transaction failed with error response from zaakpay and booking did not happen. Now amount has been debited from my account of rs 275.73. Could you please address this issue at the earliest with priority and refund to my acct at the earlist
Was this information helpful?
No (0)
Yes (0)
Zaakpay.com customer support has been notified about the posted complaint.
Jul 16, 2019
Updated by logi logi
The transaction Dated 4th july
Complaint comments 

Comments

I will ticket online booking on irctc zaakpay option amount recevied but transaction failed amount not refund my account it as not transaction failed message was not send please send refund rs 2160 at 4 july 2019
Have made the EMI payment of rupees 8200 to the merchant on 17th July. Till today they have not updated the payment & I am continuously in incurring the penality and late payment charges.

With no customer support at all. I am wondering who to complaint now. The transaction was successful and money was also debited.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zaakpay.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    1445
    Pending
    0
    Resolved
    138
    Zaakpay.com Phone
    +91 11 3001 8008
    Zaakpay.com Address
    8A, DDA Pocket 1, Sector 7 Dwarka, New Delhi, Delhi, India - 110075
    View all Zaakpay.com contact information