Zaakpay.com — cancellation refund amount is not back in my account

Address:	New Delhi, Delhi, 110044
Website:	[email protected]

Railway refund not received my bank a/ c

I have cancel rly. Ticket on through irctc. Portal i have paid through karnatak bank debit card. Irctc portal says payment is refunded on 5-6-2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id.[protected]
Refund id [protected]
Pnr.[protected]
Refund amt 295/-
Phone no.[protected]