Zaakpay.com — irctc refund amount not settle

Address:

800001

Dear team
We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 500.0 has been processed as per below details:
But till date i not get said amount.
Pls update
Date of cancellation of e-ticket/date of failure of e-ticket booking:31-jul-2018
Refund processing date:16-aug-2018
Refund amount:500.0
Refund reference no:zp5724adc668c7c
Payment option used : zaakpay pg