Zaakpay.com — irctc ticket cancellation refund not credited to bank account - paid by debit card

Hi,

I booked a ticket on IRCTC (detail given below). Later on, I cancelled the tickets. Post 3-4 days, I checked that I did not get refund in my bank account. When I called IRCTC, they mentioned that the money has been credited to Zaakpay PG. I want Zaakpay to credit the amount to my bank account/debit card.

Transaction date: 18/10/2018
Transaction ID: [protected]
PNR no: [protected]
PBR express, DLI JAM
Refund ID: [protected]
Two passengers