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Zaakpay.com — money deducted but doesn't wallet recharged

I recharged 300 two times in R wallet using zaakpay gateway but money is deducted from my bank account but the amount is not added to r wallet balance and no money is refunded.

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R- Wallet Details:

Txn Reference Amount Date/Time Bank Bank Reference ID Status
Remark
[protected]E2145338 300.00 Mar 14, 2018 21:46:13 MBK_CC ZP56761af82c142 Payment Failed
Failed
[protected]E2143357 300.00 Mar 14, 2018 21:45:01 MBK_CC ZP56761a882e68a Payment Failed
Failed

Bank A/c Deatils:

1.Mar 2018 UPI[protected][protected]@icici[protected]Zaakpay Payment [protected] 14 Mar 2018 300.00 140.08

2.14 Mar 2018 UPI[protected][protected]@icici[protected]Zaakpay Payment [protected] 14 Mar 2018 300.00 440.08

Complaint Status


[Mar 14, 2018] Zaakpay.com customer support has been notified about the posted complaint.
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    Zaakpay.com Phone
    +91 11 3001 8008
    Zaakpay.com Address
    8A, DDA Pocket 1, Sector 7 Dwarka, New Delhi, Delhi, India - 110075