Zaakpay.com — non payment to uber by zaak

Have had three incidents for uber wherein i paid for the uber services, money got deducted from my standard chartered bank and uber stated that they have not received the payment. I had to pay twice for three payments. Zaak epayment method sucks big time. Why are you guys hold payments and not send to uber. I have a transaction of 510 on 6th april which uber did not receive it and i had to pay again one for 39 and one for 54.
Also, there was two transaction which was deducted from my account by you guys and i want refund for that as it does not show in my bank statement. Inr 322.68 at zaak epayment servic on your debit card ending 6101. Valid till 12:54 am ist - stanchart on 5th september, 2018

Transaction of inr 272.12 at zaak epayment servic on your debit card ending 6101. Valid till 07:21 am ist - stanchart on 5th september 2018