Zaakpay.com — non receipt of refund amount in bank account

Kindly see the two mails given to me by irctc.

(1) dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1090.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:10-sep-2018
Refund processing date:11-sep-2018
Refund amount:1090.0
Refund reference no:zp5757f0a0b4953
Payment option used : zaakpay pg

(2) dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1040.0 has been processed as per below details:

Date of cancellation of e-ticket/date of failure of e-ticket booking:10-sep-2018
Refund processing date:11-sep-2018
Refund amount:1040.0
Refund reference no:zp5757f1764618a

I have not received the refund amount in my bank account since 9 days.
Kindly do the needful asap.

Regards
Krishna phad