Zaakpay.com — not received the amount for my cancelled train ticket

Address:	Thiruvananthapuram, Kerala, 695009
Website:	Zaakpay.com

I have booked a ticket on 19 may 18 and it was in waiting list. It got cancelled and i have still not received the amount yet.
Refund id is [protected].
It's status shows refunded. Plz look at the problem and refund it to my bank account as soon as possible.
The transaction id is [protected].
Transaction date is 20 may 18.
Bank name zaakpay pg.