Zaakpay.com — not received the refund amount to my bank account though it was refunded by irctc

Address:110092
Website:Zaakpay PG

Haven't received the amount refunded in my bank account:

Below is the reference details:
Pnr number [protected]
Irctc transaction id [protected],
Date of cancellation of e-ticket/date of failure of e-ticket booking:13-oct-2018
Refund processing date:15-oct-2018
Refund amount:3980.0
Refund reference no:zp57128fc976466
Payment option used : zaakpay pg
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