Zaakpay.com — refunded amount

I had booked irctc tatkal ticket on 24 march 2018, after that ticket had booked tatkal waiting list so on that day i had been cancelled ticket, ticket cancellation charges had been applicable 60 rupees cancellation charges remaining amount had not be taken but your website had shown the amount could be credited on 26 march 2018. But there is no amount will not be credited in my account, so please consider my request