Zaakpay.com — ticket booking through irctc app

I was booking ticket on irctc app on 6/09/19. I had transaction through your gateway. An amount of 424.17 ₹ debited my account but ticket was not booked. Details as following: transaction id of irctc — [protected]. Date — 6/09/2019. Payment status - payment not received from bank.
Bank name - powered by zaakpay. Failure reason - payment failed.
Amount — 424.17 ₹.
Bank transaction details — prcr/ecom/70013209/[protected]/[protected].
Kindly refund my debited amount. Thanks