Zaakpay.com — train ticket cancelled, refund yet to receive

Address:Bhopal, Madhya Pradesh, 462042

I booked train tickets in ac 3, in the name of sudeshna bose, using zaakpay as the payment gateway, the ticket was cancelled by me on 18th november, and the same day irctc refunded the amount to zaakpay the same day. But i am yet to receive credit in my account.
Refund id : [protected]
I have cancelled my train ticket on 18th november, i am yet receive my refund.
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Booked irctc ticket and cancelled it... In refund history states that money refunded but not credited in bank
Transaction id-. [protected]

Dear sir
I am a ticket booked through your application 24 Nov time-11 am but tickets not booked but money deducted in my account so please tell me when refund my money in my account
Transaction ID number - [protected]
Please tell through mail . My mail id ananta.swain.[protected]@gmail.com

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