Zara — Citrus Payment- Zara order canceled even when payment made

Website:Mobile app of Zara

Was placing an order on zara india online on 14th November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okaxis and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
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I placed an order on zara india online on 4th December and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
i even emailed them
I want a Refund

Kindly check my concern and give me refund of my money at the earliest.

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