| Address: india |
| Website: zara.com/in |
I am writing to express my extreme frustration and dissatisfaction with the abysmal handling of my recent order, placed on June 17, 2024. The Zara app initially promised a delivery date of June 19, 2024. My order, amounting to ₹8, 960, was crucial for a business meeting scheduled for June 21, 2024.
Despite this clear requirement and the assurance provided by the app that delivery would occur between June 20 and June 21, 2024, my order has not been delivered as of the evening of June 21. This failure has forced me to cancel my meeting, leading to significant professional and financial repercussions.
The level of incompetence demonstrated is unacceptable, and Zara has failed to uphold the basic service standards I expected when choosing your brand. This delay has caused immense inconvenience, wasted my time, and tarnished my professional commitments.
I demand an immediate update on the whereabouts of my order and a firm commitment to delivering it without further delay. Furthermore, I expect adequate compensation for the inconvenience and losses incurred due to Zara’s negligence. If a satisfactory resolution is not provided promptly, I will not hesitate to take stringent actions, including seeking legal recourse and publicizing this issue to hold Zara accountable.
Order Details:
Order Date: June 17, 2024
Order Number: [protected]
Amount: ₹8, 960
Your prompt attention to this matter is non-negotiable. I expect a comprehensive response and resolution immediately.
Sincerely,
Divya rana
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