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Zara India — shirt

I have a zara shirt gifted to me and the size is smaller. Had visited the phoenix mall store to have this exchanged. The tag is intact but do not have the bill.

The request was to authorize exchange. Art : 7545/364/401 as i am unable to produce the bill.

We are not happy with the customer service provided as i had to travel to the store and the store manager did not resolve it.

Have sent multiple emails to [protected]@in. Inditex.com but they are not ready to exchange the size saying there is there is no problem with the product.

I am unable to use this, they are not ready to exchange not sure what can be done. Please help
shirt
shirt
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    Bangalore, Karnataka
    Karnataka
    India

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