Zara — Money not refunded back

Hi, I made a purchase at Zara on 12th order no. [protected]. I made the payment through UPI Citrus Solutions. But the payment did not go through and was pending in the Zara account although it got deducted from my account. It has not been refunded back yet. May i know when will this amount be refunded??? I tried so many times to make the ccount on Citrus, that was another task. I have attached the payment details.
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