Zara — Please initiate refund amount

I was placing an order on zara india online on 15th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Transaction id:[protected]
Name:sheshadri permi
UPI id: [protected]@okaxis

Kindly check my concern and give me refund of my money at the earliest.