Zeb It Service Pvt Ltd — didn't receive my payment

Website:

Www.zebpay.com

Hello my zebpay account with [protected] faced a unique problem i transferred bitcoin to by zebpay address of which image i will upload. After 2 hours i also received text messages confirming same but didn’t not received any coins so next day i called support they asked me to update the app i deleted the app and reinstalled again by then my zebpay addrsss changed. Luckily i had taken snap shot of my previous zebpay adresss. After that i called support they said they don’t see any such address associated with me. I emailed them regarding the same the image of text message and the transaction id yet they are confused to give me proper answer. They say some one will call you wishing 48 hours of tickets which i already over while i am typing this will also applaud few proof claiming where i sent the bit coins. I also provided transaction id which they said the transaction is completed but yet it’s not in my account yet.