Zebpay — deposit of bitcoin cryptocurrency delayed for no reason

Address:	Ahmedabad, Gujarat, 380051
Website:	www.zebpay.com

Zebpay started trading in litecoin yesterday. Seeing that there was a good premium, i initiated a transfer of litecoin from another exchange into their wallet. The transfer was confirmed by the blockchain network within 20 minutes, but it started showing as pending on the zebpay app.

I immediately submitted a support ticket, but have not received a proper response as to why the transfer is delayed. I tweeted out to the founder, but again no response from their side. I tried calling their toll free number, but it keeps getting disconnected.

As of now, i don't know the fate of my currency.