Zebpay — failed to refund rs 5000 to my bank account

Hi team,

I deposited rs 5000 for the first time on jan 13th 2018 in rbl account of zebpay company. As requested by their executive that i have transferred less than rs 10000, i will have to raise a ticket to get the money transferred to my zebpay account. I raised a ticket with all proofs attached: (A) screenshot of my bank statement (B) screenshot of their rbl bank account details.

Till date, i have called them 4-5 times and every time they give me a different answer and keep my call on hold for longer duration and come back with no resolution.

Today, i called them today and talked to 3 executives on different levels and they all told me a different story.