Zebpay — not received the withdraw money in my bank account.

I have withdrawn 20000 from zebpay account on 2nd january 2018 but did not received money in my bank account till now.
My zebpay request id is 726684.

I have already submitted all required information and documents several times, still not received money in my bank account.

I have called zebpay helpdesk many times, they only ask to wait as their account is looking in the issue. But it is not more then three months i have not received my money back

Regards,
Vinay sable.