Zebpay — not refunding my money 10k

Address:	New Delhi, Delhi, 110055
Website:	www.zabpay.com

I have lost my transaction reference number somehow and its been now 16 days but no solution of my issue and i have been sended soo many mails made soomany call every time they said do this your amont will be tranferred into your zabpay wallet and again and again new order failed and all the they said sir make a fresh order what to do now because i have told 100 of time i do not have my reference number what else you guys want i will provide u they ask check in ur e-banking i checked they said e-mail us ur bank statement in i e-mailed it too picture of a hard copy now what is the problem what else you guys want
i had mad order on 9 march 2018 still my money stuck
regard sourav
contact number [protected]
email [protected]@gmail.com