Zebpay — not sent bitcoin cash

Address:

New Delhi, Delhi, 110071

I have purchase bitcoin cash from zebpay for rs 110000 and transfered 1. 2969 bitcoin cash from my zebpay account to my koinex account on, 8/02/18 but it is already passed more then 20 hrs but i have not received these bitcoin cash in my koinex account. At bitcoin account it is showing sent but there is no transaction id. I have sent number of mails to provide me reference id or transaction id but they are not providing me the same. And it is also not showing. I don't know how much time it will take to provide me transaction id.