Zebpay — tron withdrawal

Address:

395004

I regularly send trx, btc, bch, xrp, ltc etc from my other exchange wallet to zebpay and zebpay to other exchange to sell and purchase cryptocurrency, but for past 2 days when i withdraw trx 30412 from my zebpay wallet to binance wallet, in eitherscan. Io the transaction was failed and at the time of complaining it has registered 1245 confirmations but they did not credit my trx in binance and in the block chain its showing failed. Its showing failed after 1hr from which i have sent. Theny know its showing failed still they want me to wait for 24hrs to 48hrs. So i talked over the phone to customer care they told that they cannot do anything it all depends upon technical team but we are not authorized to connect customer to the technical team all you can do is to email them and resolve your issue. I have raise ticket and send screenshot that required for their technical team. I sent many mails they did not reply, one reply came saying that "we would like to inform you that our concerned team is looking into your request."
Our concerned team working on your issue you will get credited in 24 hours. Now 48 hours have past since then 6 mails have been sent by me but no reply. They have become deaf and customer care says do what you like to do. Now credit is a matter of only 10-20 minutes but they are not crediting my wallet and scamming people's money and taking advantage of no regulation of crypto assets in india. Please help me get back my money. This is the last capital i have with me cheated by zebpay.