Zebpay — zebpay didn't refund my 10000

Address:	Shimla, Himachal Pradesh, 171011
Website:	www.zebpay.com

I have deposited rs 10000 from sbi account no[protected] in www.zebpay.com against order no. D648268 dated[protected] having reference no. 5122834 but they didn't approved my order request and even not refund my money back, i also send mail about it and i am attching supported documents regarding transaction, plaese help me to get my money back.