[Resolved] Zee Tv — zee5 subscription problems after activation

Grewal22

Address:

141126

I have made rs. 999 annual subscription fee to zee5 using apple pay. The payment is successful but the payment is not reflecting on my zee5 account. Now it is 48 hours, despite me sending hourly emails, i have got no response. Kindly help in getting subscription.

May payment was made on 27th march.
The service team cannot even respond with eta. This is the most frustrating experience.

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Mar 28, 2020

Complaint marked as Resolved

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Zee TV customer support has been notified about the posted complaint.

Mar 28, 2020

Updated by Grewal22 I have paid an amount of rs 999towards annual subscription of zee5 for my account [protected] on 27th March 2020. The money has been paid through debit card. A successful transaction sms has also been received from debit card bank. The payment is not shown in zee5 app or website, also subscription is not updated. I have raised a complaint on zee5 website as well but no response. Please help in getting subscription or my money back.

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Comments

Mptl

from Powai, Maharashtra

I bought zee5 annual subscription of rs.999 on 25/03/2020..i got bill also but not able to see premium movies.. And cant see any subscription plan of zee5 added in my fire stick

Buw

I paid through Apple for yearly subscription. All went through. I can see my subscription too. However premium shows not available. More than 5 months now. I sent multiple emails to zee5 support.No solution yet. Looks like it is fraud.