Zee5 — Subscription amount debited from account but Subscription not given

Address:	MUMBAI
Website:	ZEE5 APP

Subscription Plan-Premium
Date of the Payment-18.02.2021
Amount paid-49/-
Mode of Payment-UPI Phone Pe
Transaction ID-T2102182209579580509187

I have provided Bank Statement, Transaction details with screen shot, Phone Pe UPI Payment Screen shot, ATM Card number the ZEE5 CustomerCare but they are telling that they are unable to trace the transaction without proper enquiry. Please either refund my money otherwise activate subscription pack.

Re:[## 1491913 ##] Zee5 New issue from Contact Us form: [protected]
Please find my card details below
432090******6717 for IDBI bank account UPI.

-already provided bank statement
-provided transaction details
-provided screenshot
-provided mobile banking screenshot
-provided phone pe app payment success screenshot

But still they are not activating my subscription pack.