Zefo — faulty product delivered and customer care not responding for resolving or returning

Address:

Zefo, Bommasandra, Bangalore

We ordered an office chair (Albert 2 axis adjustable office chair, un-boxed piece, order id: 325582) which was listed as an unboxed product with minor damages. However, when delivered, the product was missing a piece in one of the wheels. We tried to reach the customer care immediately. But the call was not getting connected. Consequently, a detailed mail mentioning the issue and attaching the photographs showing the missing part was immediately mailed. However, no response call was received even after two business days (As promised in the reply mail). Also, none of the customer care numbers are responding and we are not able to get any repair or return for the faulty product.