Zefo — Office Chair - Not delivered..Order placed on 01/22/2021

I placed an online order for an office chair worth rs 3411 on Jan 22nd at which point it showed the delivery date as Feb 4th. I receive a call from a guy on Feb 1st who said the chair will be shipped from Bangalore which will take 2 days and then it will take another 7 days to deliver it to my address. It was confirmed to me that the order will be delivered by Feb 9th.

Got a call on Feb 9th to schedule delivery of the product for Feb 10th b/w 12pm and 3pm. It's Feb 11th and I still dont have the product nor have I heard back from them. The customer service no. does not get you connected to any1. Only way to reach out was through emails but that hasnt helped as well.

I've emailed them multiple times but all I get is a generic response. In my last email I've asked them to cancel the order and initiate refund but havent heard back. This is definitely a sham and strict action needs to be taken against them.
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    191 A, Shed 3, Bommasandra, Bengaluru, Karnataka, India - 560099
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