[Resolved]  Zerodha — call on trade charges

Address:452010

Dear sir first of fall your customer relation manager miss puja desai is not pick up the phone on time and never call back if not answer. Second if she talks to me then 23.6 rs. Charged, today i saw my statement then i find this hidden charges. Plz clear that to talk to your customer ralation magaer when we have to pay 23.6 rs. Every time...?

Dilip dewatwal
Mobile no. +91 [protected], [protected]
Indore (Mp)
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Dec 14, 2017
Complaint marked as Resolved 
Zerodha customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2017
Zerodha Customer Care's response
Hi Dilip,

The call & trade charges that you see on your ledger are levied when you let an intraday position you hold to be squared off by our team here instead of squaring it off yourself. This has been in effect since 19th May and we have emailed all our clients notifying them of this change. This has also been posted on our Bulletin. Check this post: https://zerodha.com/marketintel/Bulletin/363

We request you to call our support desk on[protected]/[protected] for assistance. You can reach us anytime. We only charge for order placement over the phone, and not for support queries.
Complaint comments 

Comments

I applied for open an account in zerodha one month back through online and I paid an amount of Rs. 300/- through net banking on account of opening charges but they not yet opened my account.

No response has been received after completion of my account opening precess. Very horrible experience with the firm...

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