[Resolved] Zerodha — complaint on zerodha technical issue

Punith Appie

from Delhi, Delhi

Address:

Bangalore, Karnataka, 560027

Hi,

Today when I was doing my trading my account got logged out and then I tried login again but it showed Gateway timed out. I have called and asked them to release but when I returned to my ID it was ended up in negative. But initially it was in positive figure. It was clear zerodha issue by which i missed out big profit which they need to lookout and solve my query.

By Zerodha technical issue customers are facing problem

Punith
+ 91 [protected]

Was this information helpful?

No (0)

Yes (0)

Aug 17, 2018

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Jul 16, 2018

Updated by Punith Appie It's been 4 days now, Zerodha has still not responded back to my issue. Very bad support.

Earliest response will very much appreciated.

Punith
+91 [protected]

Verified Support

Jul 16, 2018

Zerodha Customer Care's response Hi Punith,

Our systems were up and running fine on the 13th. There was no issue with the servers on the said date. If you have an issue, it is best you reach our support desk on[protected] or create a ticket on support.zerodha.com.

Jul 16, 2018

Updated by Punith Appie Hi,

You can check with your records i have called your customer care twice regarding the issue. I am just not raising complaint (ID: VE6639)

If it was not gateway timed out issue, I would have in my profit till now at least around 30K, But now i am suffering form loss just because i am not able to login because of your Technical issue. I have screen shot of everything

Jul 19, 2018

Updated by Punith Appie Today one of support team guy called regarding complaint which i raised regarding technical issue which i faced on 13th July by which i went up loss by more than 30k, His name was Srini from support team, He stated that error 504 will be from my system not from there server, which i tried explaining about what is the error actually states

1. He told that it was my internet issue by which i got gateway timed out problem, But if my Internet is not working how will my web page will load and show me Gateway timed out problem.

2. When my web page able load and showing target server is not responding (Zerodha) then only i will get gateway time out issue.

The support team itself don't have proper idea about technology, He is just started arguing with me for no point by which i ended up my call because it is just wasting my time.