[Resolved] Zerodha — daylight robbery or system error.
Today i placed 6 trades for crudeoil mini, and i have noticed that on every trade exit, the trade was getting executed by 4 points ahead. Is that your preplanned setup of eating money or system error?? Usually whenever i take an entry or exit there was minimum 1 point variation. Today it was the height of cheating, 6 trades x 4 points, it's almost 240rs loss for me.. I have another broker acc also, there i can even place bracket order as well, but still i trade on your platform coz zerodha was my first trade account... But i have sit and decide now, whether tomo i have to continue with you or stop.. So i need an explanation for this now..
Complaint marked as Resolved Jun 19, 2019
[May 07, 2019] Zerodha customer support has been notified about the posted complaint.
Verified SupportZerodha Customer Care's response May 16, 2019 Hi Shaan,
You are possibly placing an SL-M order. The first thing to remember is that in India all trades are executed on the exchange, there are no dark pools. The orders executed based on price-time priority. So if there is an order you placed which got executed, you can cross check the same with the exchange end of the day. We have explained why this could happen in the below 2 articles:
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