[Resolved]  Zerodha — erroneous execution of orders resulting in a loss: technical glitch

Website:

www.kite.zerodha.com

I have recently become a member of the Zerodha family, due to the excellent reviews and recommendations of many friends. I have been earlier trading on ICICI Direct, and wanted to try out this new platform. I wish to submit that my experience with the Kite Web platform has not been as expected. There are technical glitches which were communicated to Ms Sagarika, who is my support officer, but she could not help and directed me to the technical team, which again could not resolve the issue. The problems are as follows:
1. The Kite Web Platform does not auto update itself after I have placed the orders. To view the updated orders and positions, I have to log out and log in each and every time. I have tried Zerodha Kite on Chrome, IE and Microsoft Edge too. But the problem still remains. My Laptop is running Windows 10 without any problem so far, and is completely updated.
2. I faced a peculiar problem today, wherein I had placed a sell order of 200 shares of Mindtree at 10:16:18 (for shorting), which got Rejected. After that I placed a buy order of 50 shares of Mindtree at 10:35:53, which was completed. These I sold at 12:33:41. The progress regarding these orders was not immediately available on my webpage as the site does not auto-update itsel[censored]nless I log out and then again log in. However towards the end of the day 50 SOLD shares started showing in my Positions Tab. I was completely unaware of these shares as I had never placed a shorting order for them. At this stage it was too late and due to this being a intraday trade, I suffered a loss of Rs 1800. If you see my trade book, then a sell trade of 50 shares has been executed at 10:17:33. I am a complete loss to understand that when there was no order placed at this time, then how the trade has occurred. This erroneous trade has eventually resulted in a loss of Rs 1800 to at the end of the day. I also wish to submit that the an order placed by me at 12:33:41 for selling of 100 Mindtree shares is erroneous, as I am 100% sure I have placed a sell order for 50 shares only, which I had bought at 10:35:53. This can be confirmed from the Trade book which shows 50 shares sold at 12:33:41. There is some serious issue in this trading platform. It is imperative to give due impetus to this issue and initiate a refund of Rs 1800. Had I been involved in a trade of higher amount, the loss could have been disastrous.
I have been trading on ICICI Direct earlier from the same laptop, and never ever had any issue of such kind.
Hoping for an immediate resolution,
Baljinder Kaur