Zerodha — got loss of 13000 with zerodha due to their application issue

Address: Rangareddy, Andhra Pradesh, 500035

Website: www.zerodha.com

Hi team,

During my intraday session, i've placed buy bracket order on pnb at 224 rupees with 2rs target at around 9:30am on 26th october 2017. While market is going on share price increased and it reached 227 also, but it missed my order to execute at 226 trigger price. Suddenly price was started to dip and i've planned to exit the order manually and went there, i wonder that no order was there in order book, but in positions it getting down and down. I was called zerodha customer care but didn't connect the call. While ordering i was set my stop loss at 214, i was expected that it will execute there but here also missed and went even more down. I've nothing in my hand application was uncontrollable. Finally it stopped the rally at 206 for me and lost almost rs.13000. I've lost my profit of the day and also it eaten up my capital in funds and left me with a negative of rs. -832. I've complained about this to zerodha, but they are telling irresponsible answers like "we are not responsible for technical glitches". It was happened only with zerodha, rest of brokers are didn't had this problem. They are blaming nse for their mistake.

Please help me with this concern and try to get my money refunded from these cheaters.

Client id:zq4262

Thanks,
Sooriya