Zerodha — holding the account for unknown reason and made the loss of rs.31254/-


Yesterday i. E. 14.02.2018, myself xxx from mumbai purchased shares of rs.31254/- through kite app

Today 15.02.2018, when i was above to sell my purchased shares, i was shocked and surprised to see that my kite app showing me, rejecting order for selling shares.

I went for searching reason for rejection, which explained does not have any holdings, even when i checked my fund status, it was showing 644/- balance.

In position column, there was no information stating that i had purchased 31254/- worth shares.

Quite obvious i contacted my sales branch kolkatta, who said they cant help out coz they dont have access to id, so contacted h/o branch customer service, cs guy informed me my poa was not updated, untill and unlless, i submit the same by courier after 48 hours my account will be activated for selling the shares.

Mr. Nithin, please be informed, my entire docs was submitted as required terms, poa was submitted through blue dart courier on express, and the same was received by your good office on 23/01/2018 by mr. Suresh, my consignment no.[protected]. Also i got confirmation call from my sales guy mr. Sanjay, that my account is activated for trading.

Cs team generated ticket no.512133, for which i typed entire dramatic incident your good office did to me, for which so politely and without any seriousness just said sorry for the inconvenience caused, your poa will be updated end of the day, whereas your cs saying they dint received it.

Mr. Nitinin, if such service your company is going to give, i am sorry to say, survival vision is very less... My freinds who was above to join zerodha around 8 people had withdrawn their opinion and they are now not interested to join with you...

Your miscommunication team, who updated wrong info to client stating your account is processed for trading, and other day after getting funds, holding it... Make us to think twice... Whether zerodha is safe platform like other big sec... Hdfc and icici..

Till time current status of my account = no body helped me out by giving me a call assuring no need to worry today it will be sorted, instead your team is still in confusion mode and stating we will try.

That means tomorrow too i cant trade, so my amount of rs.31254/- is blocked for entire week, and zerodha is favoring me by updating poa into your good system.

So end of the day i had lost my money in form of equity as equity price has been fell down... Also a lady like me is behind your staff asking help..

Expecting you could look into this matter and help me out..
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Zerodha customer support has been notified about the posted complaint.
Feb 13, 2018
atulkase's response
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My client id is XJ5091 showing invalid

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