Zerodha — loss due to technical issues with zerodha trading platform

Address: Bangalore Urban, Karnataka

Website: zerodha.com

I bought bob shares with a target and stoploss set.
I was in profit of rs.12, 000 while i crossed the target.
I was not able to exit because of technical problems.
Though the stoploss was set, the trigger was cancelled due to nse connectivity issue and zerodha reinitiated the orders where i had to manually cancel the orders but till then i lost rs.72, 000.
Please help me to refund my loss.

Client id : ps2532