[Resolved]  Zerodha — made payment to open an account, but account not opened

Even after multiple escalations zerodha is not enabling the option to continue to open the account. They are asking to make payment again, while they have already showed that they have received the payment. I requested that if they are not able to enable opening the account, then they can refund the amount, but they are not responding.
First they tried to cheat saying, if the payment is more than 60days prior they cannot process it. But when i provided proof of payment and the escalation mails which was less than one month from the payment date, they tried other excuses.
I have clearly told them that if they cannot open the account with the payment already received, i would first need the refund as i am not sure if their systems can handle payment processing correctly. I will not make any further payments.
Also, they have informed that they do not have the ability to collect the forms offline from my current location of work.
As a result, i do not have any other option than to receive the refund. Please help get the refund of the money.