[Resolved]  Zerodha — no resolution for discrepancy in equity average cost (ticket #633465)

Address:	Bangalore, Karnataka
Website:	kite.zerodha.com

Hi Team,

Ticket #633465 I have raised on 20/09/2017 for having discrepancy in equity average cost. of BHEL & ICICI equity.

Your system is unable to calculate the average cost properly, in case of two actions
1. Transfer shares from other demat to zerodha associated demat.
2. There are any equity bonus/split.

Because of these discrepancy in equity average cost, I was unable to sell shares during profit.

At that time, as per my track, share was in profit, but zerodha shows loss.

Still I have not received any resolution for the same. Please treat this very important & urgent.

I have right to approach Consumer Forum/Court in case I am not receiving any support from Zerodha till Reminder 3, due to the monetary loss I incurred by this issue.

Already sent the reminder 1 email with screenshot of Zerodha Discrepent Avg. Cost, Actual Shares Details excel (with calculation) & Contract Notes via email.

I have all valid supporting documents to proof the same.

I hope there would be quick resolution for the issue.

Username : RS5400

Thanks