Zerodha — Regarding loss in trading due to zerodha technical error

Dear sir,

My client id. Is NC8184. On 20/12/2021, I bought PE option of nifty 16600 for 7 lots. I tried many times to sell the order, order did not get executed. It showed an error message saying "server not ready" around 2: 58pm. When the server problem was cleared and the KITE terminal resumed after a while like 10minutes, I was making a loss of 10000. This was purely a mistake of Zerodha. I was making a profit and all of a sudden it turned to loss. However, I expect the usual answer that you wouldn't be responsible for the loss. I request you to credit the brokerage and loss into my Demat account.
Please do needful. Look forward to your reply
baveesh Pudhuvai.
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