Zerodha — Stop loss order was not cancelled automatically and its was also not getting cancelled manually


8th May @ 9:22:49
I placed an BO for buying Nifty @ 9328 with Profit Target @ 9356 and Stoploss @ 9334.1
First buy order executed and after that i was trailing Stoploss
After some time Stoploss and Profit Target was not modifying
It was my luck that nifty reached till 9356 and my profit target was executed @ 10:50:29
However the as the stoploss order should have been cancelled automatically but it didnt
I tried to cancel it manually but still it was not getting cancelled
And as order was not cancelled It got executed @ 12:39 with price of 9333.85
I was not allowed to square off this position reason being it was bracket order, what the hell First of all the order was not suppose to get executed and even if it was executed the system should have known that the order which was executed was a Stoploss of the BO which was already completed, so atleast it should have allowed me to exit the position right away.
So I tried calling their support but those people didn't answer a single call
Finally @ 2:40 i was able to reach their customer care
And when I told them this scenario they were like its your fault, you must have modified it and all that ########
I mean they even don't have this much of common sense even if i modified the Stoploss order it should be cancelled automatically if profit target is executed
The executive was like sorry we cant give you any compensation, what we can do is that we will place an order at current market price which was 9345.9
So i had a loss of 12.05 points in nifty just because their system executed the order which was supposed to be cancelled
And moreover they will charge brokerage on that orders as well
That means my loss was about 14.09 points
So i demand a compensation...
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