[Resolved]  Zerodha — wrong position value shown in app when nrml and mis executed or same commodity futures

Address:thirumagondanhalli,, 562107

The issue i am facing is like this
I have a commodity futures in my position (Which i understand it get settled everyday)
Suppose i bought a gold futures - nrml (Sell - 38000) and have carry fwded to next day. And now on the same day i have done an mis on the same commodity at the price (Buy -38100 and sell - 38119).

Next day what i see under my gold futures nrml position is that sell position has changed to 38119. It was suppose to be 38000.

Now since gold prices are increasing so i am carry forwarding this nrml and executing the mis everyday with small profit. Due to which the nrml value keeps on changing and i loose track of at what price i bought the gold futures in my account. And when the price start coming down (Suppose below 38119) then even-though in app it shows that i am in profit but actually i am not until the price goes below 38000.

This looks like they purposefully have created this kind of bug so that people will loose track of at what price the commodity got executed at first.

First day- nrml - sell 38000 — closing price 38229 — (22900 rs deducted)
Mis - sell 38119, buy 38100

Second day - nrml - sell 38119 (This is carry forwarded from first day but the value of sell has chnaged)

Now here on the first day they deducted some amount since the price went high. On second day prices started coming down and they reach 38119 and it shows i am in profit. But actually i am not till it goes below 38000.

This was a small example with one quantity but if many quantities are brought then we loose track of the actual value at which the commodities were executed.

If we look at the whole picture then it gives an idea that they are tricking us by manipulating the numbers and making us believe that we are in profit. But its actually they are in profit if we loose track of all the values at which the commodities got executed.
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Jan 7, 2020
Complaint marked as Resolved 
Zerodha customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2019
Zerodha Customer Care's response
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