Zestmoney — Account debited twice for EMI

Address:Moula-Ali, Hyderabad

I wanted to file a complaint against ZESTMONEY. I had a loan account with them for upgrad platform. My account is being auto debited every month for EMI payment. I never till this moment failed in repaying my dues.
Zestmoney debited my account for EMI payment for the month of March 2021 as usually on 5th March. Again on 6th March my account is debited for EMI payment for the second time. Which means If had to pay 13623 once a month for 6 months, my account is now debited twice i.e., 27, 246/- for the month of march 2021.
I have called their customer care and they said that they will check with their account and will credit my amount within 5 working days.
Till then, how am I going to pay for all other dues which will be auto debited from my account???? Please help me!
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ZestMoney customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2021
ZestMoney Customer Care's response
Dear Vineetha,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in. or can also write to our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney
Mar 09, 2021
Updated by vineetha padimiti
This is my Loan ID: loan Id: 8600X4CDHEFE
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