[Resolved]  Zestmoney — Against filing ECS debit Charges for manually paid EMIs

Address:Secunderabad

My name is Kiran Cherukuri. I have been paying zest money loan EMIs manually since 6 months as the ECS mandate with bank is not working. Also this june month i have made emi payments within due dates of 5th and 6th and after 10 days I have preclosed the 6 out of 7 loans tgrou manual process in the zest money app. But they charged ECS return charges by sending emi debit request to bank for completed payments. This is so stupid from banks end. Atleast they should inform about ECS process will begin this month and not to continue manual payments. I demand my ECS Charges of Rs. 4, 720/- collected in fraudulent manner.
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Aug 13, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2022
ZestMoney Customer Care's response
Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share the details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Team Zestmoney
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