[Resolved] Zestmoney — before receive voucher code I cancel the loan

RKSK Shahjahanpur

from Allahabad, Uttar Pradesh

Address:

Lakhimpur Kheri, Uttar Pradesh, 262802

In zest money account i can seemy loan application cancelled but after 2 days of cancellation i get a message form my bank that Mandate Ref No:PUNB... issued to CAMDEN TECHNOLOGIES with value 8000.00 and frequency Adhoc is received today for processing.In case of any issue please get in touch with your branch.Update your Email ID in account. What i do..

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Jan 14, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

ZestMoney Customer Care's response Hi RKSK Shahjahanpur,

We apologize for the inconvenience that you had to face. We would like to look into your case and resolve the issue as soon as possible. Please write us an email from your registered email address so that we can assist you further.

Thanks and regards
Team ZestMoney.

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Comments

Kishore Kumar Gudivada

from Yarada, Andhra Pradesh

A loan of 25990 was activated without my knowledge and later without any purchase, they have started to deduct the loan amount from my account.
Customer Id:[protected]

ZestMoney Customer Care's response, Dec 12, 2018

Verified Support

Hi Kishore,

We apologize for any inconvenience caused, as per your account details the loan is canceled. Since you've stated that funds were taken out of your account, please send us your bank statements showing the amount debit so that we can look into it and assist you further. Please email your statement to help@zestmoney.in from your registered email address.

Thanks and regards
Team ZestMoney.