[Resolved] Zestmoney — CIBIL report negative accounts issue

[Resolved] Zestmoney — CIBIL report negative accounts issue

S suman karnekota Apr 6, 2022 Sep 5, 2022 This thread was updated on Sep 5, 2022

In Zestmoney I took 4 loans in[protected] I cleared all loans in December 2021 After Requesting a lot to Zestmoney provided 3 loans NOC on the Name of DMI Finance. One more loan NOC is not giving on CIBIL effected loan number it is giving on Zest money loan account number But in CIBIL report it was showing as two loans on one loan amount Actually total loans took from Zestmoney is 4 loans but in CIBIL report 5 loans showing as overdue I have 3 NOC and i want one more NOC from Zestmoney 4th month Running i paid all debts to zest but still not removing overdues in CIBIL i requested so many times to zest but not Responding This is not good service providing by Zestmoney Zestmoney making people fool by doing cibil report nagetive and showing double loans and customer care also very bad in response and sorting problems of customer I kept request to change Mobile number to reach out through app but still not given solution I recommend people to don't fall in Zestmoney trap Was this information helpful? No (0) Yes (0)
May 20, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Apr 11, 2022 ZestMoney Customer Care's response Dear Suman, Greetings from ZestMoney! We can understand that your concern is regarding the CIBIL Issues. We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel. We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow us with sometime so that we can revert with an update at the earliest. We will try our best to not let problems like this affect the experience of our customers in the future. Please bear with us this one time. Feel free to contact us if you need any further assistance by replying to the same email thread. Regards, Team ZestMoney
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Comments

suman karnekota

Apr 17, 2022

Hello Zestmoney,
Still i didn't get solution from Zestmoney please do it needful
Because it's already taken long time please set up my CIBIL if possible don't behave like this with customer
Thank you.
K.Suman.
[protected]

suman karnekota

Jun 28, 2022

Waste Zestmoney not resolved issue and marked as resolved
Waste service and worst response to customer

vishwass12

from delhi, Delhi

Sep 5, 2022

zest money not removing my account from cibil infact long time ago i hv cleared my all dues nd dey said me they will close my account bt not removing